Effective Date: August 1, 2025
MM Group Egypt LLC, located at 1 American Dream Wy, East Rutherford, NJ 07073, USA, is dedicated to providing American travelers with safe, comfortable, and unforgettable travel experiences in Egypt. We understand that plans can change, and this Refund & Cancellation Policy outlines the terms for cancelling or modifying bookings for private tours, Nile cruises, cultural packages, or other experiences. By booking with us, you agree to the terms below.
1. General Cancellation Terms
Cancellations must be submitted in writing via email to [email protected] or by contacting us at +1 201-689-6975. The date we receive your cancellation request determines the applicable refund, based on the timelines below. All refunds are processed to the original payment method, subject to any non-refundable fees.
2. Cancellation by You
Private Tours (e.g., Cairo, Luxor, Aswan, Sharm El-Sheikh):
More than 30 days before tour start date: Full refund, minus a 10% administrative fee.
15–30 days before tour start date: 50% refund of the total booking cost.
Less than 15 days before tour start date: No refund.
Nile Cruises (3–7 days):
More than 60 days before cruise start date: Full refund, minus a 15% administrative fee.
30–60 days before cruise start date: 50% refund of the total booking cost.
Less than 30 days before cruise start date: No refund.
Cultural Packages & Experiences (e.g., safaris, diving, retreats):
More than 45 days before start date: Full refund, minus a 10% administrative fee.
15–45 days before start date: 50% refund of the total booking cost.
Less than 15 days before start date: No refund.
3. Modifications to Bookings
We’ll do our best to accomodate changes to your travel plans, subject to availability and additional costs:
Requests to modify dates, destinations, or tour types must be submitted in writing at least 15 days before the original start date.
A modification fee of $50 per person may apply, plus any price differences for new services (e.g., upgraded Nile cruise or additional tour stops).
Changes within 15 days of the start date are treated as cancellations and subject to the above cancellation terms.
4. Cancellation by MM Group Egypt
In rare cases, we may need to cancel a tour, cruise, or experience due to unforeseen circumstances (e.g., safety concerns, insufficient bookings, or operational issues). If this happens:
We will notify you as soon as possible via email or phone.
You’ll receive a full refund of all payments made, processed within 10 business days.
Alternatively, we may offer you a comparable tour or cruise at no additional cost, subject to your approval.
We are not liable for additional costs, such as non-refundable flights or accommodations booked independently.
5. Non-Refundable Deposits
Some bookings require a deposit to secure your spot. Deposits are non-refundable unless we cancel the service. Deposit amounts are clearly stated during booking and vary by service (e.g., 20% for Nile cruises, 15% for private tours).
6. No-Show or Early Departure
If you fail to show up for a booked tour, cruise, or experience, or leave early for any reason, no refund will be provided. We recommend purchasing travel insurance to cover such situations.
7. Force Majeure
We are not liable for cancellations or changes due to events beyond our control, including but not limited to natural disasters, political unrest, pandemics, or government restrictions. In such cases:
We’ll work with you to reschedule your trip where possible, subject to availability.
If rescheduling isn’t feasible, we’ll issue a credit for future travel, valid for 12 months, minus any non-recoverable costs (e.g., third-party fees).
Refunds are not guaranteed in force majeure situations.
8. Travel Insurance Recommendation
We strongly recommend purchasing comprehensive travel insurance to protect against cancellations, medical emergencies, or other unexpected events. MM Group Egypt does not provide insurance, and we’re not responsible for losses not covered by this policy.
9. Refund Processing
Approved refunds are processed within 10–15 business days from the cancellation confirmation date.
Refunds may take additional time to appear in your account, depending on your bank or payment provider.
Any transaction fees (e.g., credit card fees) are non-refundable.
10. Contact Us
For cancellation requests, modifications, or questions about this policy, please reach out:
Email: [email protected]
Phone: +1 201-689-6975
Address: 1 American Dream Wy, East Rutherford, NJ 07073, USA
Our team is here to assist you promptly and ensure your experience with us is as smooth as possible.
11. Updates to This Policy
We may update this Refund & Cancellation Policy to reflect changes in our services or legal requirements. Updates will be posted on mmgroupegypt.com with a revised effective date. Please review this policy before booking.
Explore Egypt with Confidence
At MM Group Egypt, we’re committed to making your travel experience unforgetable, from booking to exploring Egypt’s wonders. Thank you for trusting us to guide your journey!